How can I make an order on Valery Rose?

It is very simple to make an order on Valery Rose. Follow the steps shown under to see all the procedures to brows our site, search and find your favourite items, filter by category, colour, print.

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How can I know if my order has been confirmed?

At the end of the purchase procedure you will be redirected to a confirmation page. You will also receive a confirmation email.

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I made my order but I still didn't receive any confirmation e-mail: what should I do?

For any question about your order, you can contact our Customer Service via email, live chat or telephone.

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How do I know if my order has been processed?

In the page "My orders" of your account you will find a recap and an order details section where you can find the status of your payment and order.

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Can I cancel my order?

No, we are sorry but this is not possible. You may, anyway, return the item(s) you bought by following the return and refund procedure.

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Can I modify my order?

No: we pack your order very quickly therefore we cannot make any changes once you have done it.

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An item is missing from my order

It is possible your order has been sent in multiple packages: please check your email to verify if some items have been sent separately.

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Can I buy via mobile or tablet?

Yes, the site is enabled for the mobile shopping so that you can easily make your shopping by smartphone or tablet.

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Help with my order

If you have problems making your order or doubts about any procedure, please contact our Customer Service by email, live chat or phone: we are here to help you.

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Phone support
Do you have questions or need help?

If you have questions about your order you can call our Customer Service.
Phone number: +39.346.3128751

We speak English and Italian

Online support
Do you have questions or need help?

If you have questions about your order you can chat online with our Customer Service.

We speak English and Italian