How can I return an item?

If you want to return an item you bought on Valery Rose we suggest you contact our Customer Service via email, online chat or telephone number.

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The item I received is flawed/damaged: how can I get a new one?

We are sorry you received a flawed/damaged item and apologise for this inconvenient.

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I received a wrong item: how can I return it and get the one I bought?

We are very sorry for the mistake. If you receive an item which is not the one you bought we suggest you contact our Customer Service via email, online chat or telephone number.

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Have you received the item I returned?

Once your package is delivered we’ll send you an email to confirm we received it and to inform you the procedure of refund has started.

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Phone support
Do you have questions or need help?

If you have questions about your order you can call our Customer Service.
Phone number: +39.346.3128751

We speak English and Italian

Online support
Do you have questions or need help?

If you have questions about your order you can chat online with our Customer Service.

We speak English and Italian