General terms and conditions of sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our website ValeryRose.com.

ValeryRose.com can modify, at any time and with no previous notice, the general conditions of the present document. The amendments will be effective from the date they are posted on the web site. The items sold on "ValeryRose.com" are sold by ValeryRose.com, a brand of Divisione Network of Valli Renzo registered office in Italy, Via Ferma n.2, 42020 Vetto (RE), Iscr. Reg. Imp: RE-171700, C.F.: VLLRNZ52D10L815Z, P.IVA: 00742610355.

Our contacts:
email: info@valeryrose.com
phone: +39.346.3128751

1. Our business policy

The Vendor offers leather goods and luxury leather products for sale on "ValeryRose.com" and its ecommerce business services are available exclusively to its end users, i.e. the "Consumers", natural persons who buy products available on the site for purposes which are outside their trade, business or profession. 

Only to consumer Clients are applied the articles from 50 to 63 of the Legislative Decree 206/2005 and following amendments and updates.

These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on ValeryRose.com between Clients consumers and the Vendor. Making an order using the provided procedure i.e the order form on the web site, the Client declares to accept these terms and conditions.

2. How to Execute a Contract with ValeryRose.com

To place an order for the purchase of one or more products on ValeryRose.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions. Before submitting your order form for the purchase of products, we invite you to carefully read the General Terms and Conditions of Sale, the Return and Refunds Policy and the Privacy Policy. In the order form, immediately desplayed before the executing of the purchase contract, we'll give you summary information about the main characteristics of the item, the price (comprehensive of taxes and applicable levies) and shipping costs.

By submitting the order you will be informed that it implies the obligation of paying the specified price. By submitting an order form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. An order shall be deemed submitted when the Vendor receives your order form electronically and the order information has been verified as correct. The Vendor will confirm by email that your order has come to fruition and it has been accepted. You can have access to your order by entering your account and browsing the section “My orders”.

The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on our website are no longer available at the time of submitting your order, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after you sumbitted your order form. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items and the contract will be considered executed by both parties.

Please note that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country: ValeryRose.com declines any resposability.

The main characteristics of products are shown on our website on each product page. Please note that the products offered for sale may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

All products come with an identification tag attached with a disposable seal. We ask to not remove or alter the tag or seal from the purchased products should you wish to return the purchased product. The Vendor has the right to not accept and refund returned items that come without identification tag an disposable seal, that is items broken, damaged or altered in their main and qualitative characteristics.

3. Payments

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

We accept payments by: credit card (Visa, MasterCard, Maestro, Diners, JCB, American Express circuits), bank transfer, PayPal (for the payment the client can use the PayPal method following the relevant procedure).

In case of credit card payments, the financial info will be sent by encrypted protocol to Carisbo - Intesa Sanpaolo S.p.A or other banks that provide the service for electronic payment; third parties will not have any access to your financial data. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your account as your order form has been sent. We remind you that you can have further info and assistance by contacting our Customer Service or entering our Customer Service area.

4. Coupons and discount codes

Coupons and discount codes allow you to take advantage of a discount on your purchase on our site, according to the procedure clarified by the Vendor. We remind you that:

  • The coupon or discount code can be used only once
  • You may not use more than one coupon or discount code per order
  • The coupon or discount code can be applied to specific brands, categories or promotional campaigns
  • Some coupons could be used only on minimum price fixed orders
  • The coupon or discount code cannot under any circumstances be exchanged for money
In case you want to return an item on which you applied your coupon or discount code, you have to follow the standard procedure in our Return and Refunds section. You will be refund of the entire amount you spent for the purchase but you will not be able to use again the coupon or discount code you applied.

5. Shipping and delivery of the products

For specific product shipping and delivery procedures, please visit the Shipping section of our site present inside our Customer Service area. Please read these sections carefully: the information provided in these sections are integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Consumer’s right to withdraw

The Vendor’s purpose is to satisfy the Client.

If the Client should not be satisfied with his/her purchase, the Client shall contact our Customer Service to have full assistance and/or info. The Client has the right to withdraw from the contract with ValeryRose.com without any penalty and for any reason, by notifying ValeryRose.com within fourteen (14) calendar days, beginning on the day the products are delivered.

To withdraw from the contract the Client must send the request for returning the purchased product(s) to the Vendor within fourteen (14) days beginning on the day the products are delivered, following the online procedure in the Returns and Refunds area. The Vendor will send the Client a confirmation email once received the return request and will proceed sending the Client the appropriate return label by email.

After receiving the appropriate return label for the pacakge of the return product(s), the Client has to return the product(s) to the Vendor within fourteen (14) days beginning on the day the Client reported his/her intention of withdrawing from the contract. The delivery must be at the address specified by the Vendor on the return label. If the Client fails with returning the product(s) within fourteen (14) days beginning on the day he/she reported his/her intention of withdrawing from the contract, the Client will lose his/her right to withdraw.

The use of the return label provided by the Vendor for the return product(s), will semplify the procedure for the return. The Client will not have to pay the shipper at the time of sending the return item(s): the Vendor will pay the shipping costs for the return product(s) on behalf of the Client and will then hold a lump-sum, equal to standard shipping costs, from the refund of the return item(s). This procedure allows us to verify where the return package is during the shipping.

From the moment the shipper (specified on the appropriate label provided by the Vendor) takes the return in charge, the Vendor exempts the Client from any responsability in case of loss or damage to the product(s) during the shipping.

In case the Client decides to use a different shipper from the one specified by the Vendor, the Client will have to pay for the shipping costs and will be responsible in case of loss or damage of the return product(s) during the shipping because of a negligent choice in the shipper or of the shipping conditions. Cash on delivery and freight forwarding packages will not be picked up.

The products must be returned intact, complete of all their parts and inside their original packages (boxes and packages) without wear marks and damages. The right to withdraw is exercised properly when the following conditions have also been met:

  • the request to return the product sent on line through ValeryRose.com must be fully filled and submitted to the Vendor within fourteen (14) days from the day you receive the product(s)
  • the original tag and the disposable seal are part of the product and should still be attached
  • the products should not have been used, worn, washed, damaged and should not have marks
  • the product must be returned with its original package, complete in all its parts (packaging and relevant documentation and certificates);
    the original packaging must be kept intact without labels and tapes on the product’s box. To avoid damages to the original box and to the product, you should insert the original box in a second one (packaging) suitable for the shipping.
  • the Client should return the product(s) to ValeryRose.com within fourteen (14) calendar days from the date the Client notifies the Vendor the intention to return the product(s)
After receiving the return item(s), ValeryRose.com will examine the product(s). In case the checking ends positively, the Vendor will notify the Client about the acceptance of the return product(s) by email and proceed to refund him/her. The Vendor will refund the Client using the same method used for purchase, except where the Client has differently agreed with the Vendor; in this case, the possible adding costs will be charged to the Client. We remind you that the effective timing of re-credit and refunds for the sums payed by the Client, depends on the different paying methods.

Whether the Client fails to respect all terms and conditions for the right to withdraw, or the return product(s) is not intact, the Client will not have any rights to be refund of the money spent for the item(s). The Vendor will send an email explaining why the return product is not accepted; within fourteen (14) days starting on the day the email is sent, the Client can chose to get the same dameged/worn product(s) back at his/her expenses, notifying the Vendor following the procedure specified by email. Otherwise, the Vendor can keep the product(s) and the sums paid for the purchase. It is not possible to excercise the right of withdraw on personalized items and custom products.

If the Client wants to change the product with the same one in a different colour, it is necessary to make a return and proceed with a second purchase.

We suggest you contact our Customer Service.

In conformity with the standard form in accordance with consumer protection legislation, the Client can, as alternative, submit the Vendor a notification of his/her intention to withdraw from the contract by sending it to ValeryRose.com, brand of Divisione Network of Valli Renzo registered office in Italy, Via Ferma n.2, 42020 Vetto (RE) or submit the return form on ValeryRose.com to the Vendor by email to info@valeryrose.com

The Vendor will send the Client a confirmation email and the appropriate return label. We remind you the Vendor will refund the payment received from the Client without any delay, and anyway within fourteen (14) days from the day of the Client’s notification of the intention to withdraw from the contract, after verifying the above terms and conditions have been applied and after veryfing the product(s) conditions.

The responsability to prove the timely right to withdraw is charged on the Client.

7. Products availability

The type and availability of products may vary at any time and the Client, by accepting these General Terms and Conditions of Sale, agrees to dicharge ValeryRose.com from any responsability towards the Client relevant to changings in availability and not availability of the products. The indication of availability of the products is not binding; “not available” products cannot be ordered by the Client.

The products “in stock” will be regularly sent.

In case unavailability of an available product occurring at the time the Client submits the order, the Vendor will notify the unavailability of the product to the Client within thirty (30) days by email and the contract will be canceled. In this case the Vendor undertakes to refund the price of the unavailable product as soon as possibile, on the same card or bank account used by the Client. Nothing is due by ValeryRose.com as compensation.

In the product fiche the Vendor can write “available on request”. This means the sold out product can be re-stocked by the Vendor.

In the product fiche will be notified the merely terms in which the product will be available and the delivery time. Although making the best to respect those terms, the Vendor is not bound to them, being those terms merely indicative.

The Client purchases the product “available on request” submitting the order form and, in this case, unquestionably accepts the delivery time given by the Vendor.

After submitting the order form for the product “available on request” the Client will receive an email by the Customer Service in which: a) the real availability of the product will be confirmed; the delivery time will be given, time to be unquestionabily accepetd by the Client; b) the impossibility to re-stock the product will be notified. In this last case, the contract will be canceled and the Vendor will fully refund the sum paid by the Client. Nothing is due by ValeryRose.com as compensation.

8. Guarantee on products with flaws and discrepancies and more information.

Any purchase on ValeryRose.com is governed by the Code of Consumer warranty for defects of the products. The Client will be granted with the rights specified in the Art.131 of the Consumer Code and these rights have to be excercised in the terms specified in the Art. 132 of the same Consumer Code.

9. Privacy

The personal data of the Client collected through the order, will be processed by the Vendor with the sole purpose to satisfy the explicit requests of the Client. You will find more information on how we process your personal data by clicking on Privacy Policy

10. Governing law and dispute resolution

The General Terms and Conditions of Sale are governed by Italian law.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

11. Copyright

Trademarks, logos and any other distinctive mark present on the web site are property of the relevant owner. It is forbidden the use and reproduction on other websites of trademarks, logos and any other distinctive mark by third parties. The web site contents (texts, pictures and graphics) are under copyright.